Shipping policy

Shipping Policy

Last updated: [Insert Date]

Thank you for visiting and shopping at Esabao. The following terms and conditions constitute our Shipping Policy.

1. Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
You will receive a shipment confirmation email once your order has been dispatched.

During high-demand periods or promotional campaigns, processing times may be slightly extended.

2. Shipping Destinations

Esabao is a UK-based company and currently ships to:

United Kingdom

European Union (selected countries)

International destinations (where available at checkout)

If your country is not available at checkout, please contact us at contact@esabao.com
.

3. Shipping Rates

Shipping fees are calculated at checkout based on:

Delivery location

Order weight and size

Selected shipping method

We may offer free shipping promotions on qualifying orders within the UK.

4. Estimated Delivery Times

Estimated delivery times are as follows:

UK Standard Delivery: 2–5 business days

UK Express Delivery: 1–2 business days

Europe Delivery: 5–10 business days

International Delivery: 7–15 business days

Please note that delivery times are estimates and may vary due to customs, courier delays, or peak seasons.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email.
Tracking updates may take 24–48 hours to appear after dispatch.

6. Customs, Duties & Taxes

For international orders, customs duties, import taxes, and related fees are the responsibility of the customer.
These charges are not included in the item price or shipping cost.

7. Incorrect Address

Please ensure that all shipping information is accurate before placing your order.
Esabao is not responsible for delays or lost packages due to incorrect addresses provided by the customer.

8. Delayed or Lost Shipments

While we aim to deliver orders on time, we are not liable for delays caused by courier services, customs, or unforeseen circumstances.
If your package appears lost, please contact us and we will assist in resolving the issue.

9. Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the product and packaging so we can resolve the issue promptly.

10. Contact Us

If you have any questions about your shipment or delivery, please contact us:

Email: contact@esabao.com

Website: https://esabao.com/

Business Hours: Monday–Friday, 9 AM – 5 PM (UK Time)